A dual-career operator who brings executive support, people leadership, and practical systems together—helping leaders stay focused and teams perform with confidence.
Eight-plus years across executive support, customer service, sales, and corporate training—now working at the intersection of operations and people performance.
As an Executive Virtual Assistant, Kate manages the moving parts behind a leader’s day: calendar, inbox, client communications, bookkeeping, design, and automation.
As a Team Lead POC and Subject Matter Expert, she coaches in the moment, protects service quality, and helps teammates turn expectations into repeatable habits.
Executive partnership and frontline leadership share the same foundation: anticipating needs, clarifying the next move, and helping people do their best work.
Magic · Remote · Sep 2025–Present
TaskUs · Philippines · Jul 2025–Present
A selection of operations, design, automation, and team-development work across both career tracks.
A six-step form with smart branching: basic information with dual SMS consent and required policy agreement; service requirements; Google Workspace, Microsoft 365, or Neither; MSP plans; cybersecurity plans; then quote summary with Accept and PDF download, checkout, payment, and onboarding scheduling.
A complete website concept for an IT services and cybersecurity rebrand: homepage, MSP and cybersecurity services, Who We Are, Meet Our CEO, Contact, and an integrated quote journey.
Automations built across Zapier, Microsoft Power Automate, GoHighLevel, and Typeform to reduce repetitive work.
Wrote the sales call script and trained the AI caller to conduct outreach while handling common objections.
NexGuard rebrand graphics and launch teaser creatives designed to build anticipation, strengthen visibility, and keep customer-facing communication consistent.
Welcome emails, Day 1–5 onboarding outlines, and practical training schedules that make a new hire’s first week clear and actionable.
Training modules, interactive workshops, and habit-based coaching designed around real performance expectations.
Timestamped analysis of call recordings to identify behavioral moments, measure elapsed time, and support actionable feedback.
Executive support, client liaison, bookkeeping, design, and business automation.
Frontline leadership, peer coaching, performance guidance, and quality partnership.
New-hire onboarding, communication-skills facilitation, assessments, and coaching.
Customer support, troubleshooting, KPI performance, and accurate case records.
Content quality evaluation, guideline compliance, and project documentation.
Client coordination, supplier communication, creative hiring, and business support.
Complex global scheduling, travel logistics, meeting documentation, and correspondence.
Client liaison, event logistics, vendor coordination, and on-site support.
High-volume support, metric performance, and side-by-side coaching.
Platforms and capabilities used across executive operations, client experience, automation, and team enablement.
For executive support, operations, team enablement, or a role that values all three, get in touch.